The Effect of Training on Personnel Records Management among Office Supervisors in the Local Government Authorities in Tanzania

Abstract

This study examines the effect of training on personnel records management (PRM) among
office supervisors in Tanzania’s Local Government Authorities (LGAs). Effective management
of personnel records is critical for organisational performance, yet many LGAs face challenges
due to limited skills and inconsistent practices among supervisors. The study is guided by
Human Capital Theory, which highlights the role of employee training in enhancing
organisational effectiveness, and the Records Life Cycle Model, which emphasises systematic
management of records throughout their lifecycle. Using a quantitative research approach, data
were collected from 184 supervisors across all LGAs, providing a comprehensive view of
supervisory practices nationwide. Analysis revealed a strong positive relationship between
training and personnel records management, showing that structured and continuous training
significantly improves the organisation, accuracy, and accessibility of personnel records.
Findings indicate that LGAs should prioritise regular capacity-building initiatives for office
supervisors and consider adopting digital records systems to enhance operational efficiency.
Additionally, the results highlight the importance of clear policies and ongoing support to ensure
training translates into improved practices. The study offers practical insights for administrators
and policymakers seeking to strengthen organisational performance, improve compliance with
records management standards, and enhance decision-making.